Legal
Privacy Policy
Last updated: May 30, 2026
Laurel Haven Estate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make reservations, or communicate with us.
1. Information We Collect
We may collect the following types of information when you interact with us:
- Name — for reservations, event registrations, and correspondence
- Email address — for booking confirmations, reminders, and marketing (with consent)
- Phone number — for reservation confirmations and SMS communications (with consent)
- Reservation and booking details — date, time, party size, room selection, special requests
- Event registrations — attendee information, ticket details
- Payment information — processed securely by third-party payment providers; we do not store full card numbers
- IP address and device information — collected automatically for security and analytics
- Communication preferences — including SMS and email opt-in status
2. How We Use Your Information
We use the information we collect to:
- Process and confirm reservations, room bookings, and event registrations
- Send booking confirmations, reminders, and updates
- Respond to inquiries and provide customer support
- Send marketing communications — only when you have given explicit consent
- Improve our website, services, and guest experience
- Comply with legal obligations and enforce our policies
3. SMS / Text Message Communications
SMS Disclosure
By providing your mobile phone number and checking the SMS consent box on our forms, you agree to receive SMS text messages from Laurel Haven Estate regarding:
- Reservation confirmations and updates
- Room booking confirmations and reminders
- Event registration confirmations
- Appointment reminders
- Account updates
- Promotional offers and estate announcements
📊 Message frequency varies.
💰 Message and data rates may apply.
🛑 Reply STOP to opt out of SMS messages at any time.
❓ Reply HELP for assistance.
🛒 Consent is not a condition of purchase.
4. Information Sharing
We do not sell your personal information.
We may share your information with trusted third-party service providers who help us operate our business — including payment processors, email service providers, SMS providers, and calendar/reservation tools. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
We may also disclose information when required by law, to protect our rights, or to prevent fraud.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.
SMS consent records are stored as immutable audit logs to maintain compliance with telecommunications regulations.
6. Your Rights and Choices
- Opt out of SMS: Reply STOP to any text message we send
- Opt out of email marketing: Click "Unsubscribe" in any marketing email
- Access or correct your information: Contact us at the address below
- Request deletion: Contact us to request removal of your personal data
7. Cookies and Analytics
Our website may use cookies and similar tracking technologies to improve your experience and analyze site usage. You can control cookie settings through your browser preferences.
8. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy regularly.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us: